Checkout

General Terms & Conditions

• All information on the website is as accurate and as up to date as possible. However, We cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.
• In the event that a product is listed at an incorrect price due to typographical error or error in pricing, we shall have the right to refuse or cancel any orders listed at the incorrect price.
• We must be informed of breakages or shortages within 24 hours of delivery.
• All prices on the website are inclusive of VAT.
• Orders can only be fulfilled whilst stocks last. If part of your order is out of stock or undeliverable when our team comes to pack your order, only the remaining items will be sent. You will be notified by email if this occurs.
• Any damage to plants must be informed of within 24 hours of delivery by telephone or email, a photograph of the damage must then be emailed.
• Some of our products are offered for sale through our website as collection only from our store in North Petherton in Somerset. If ‘Collect in store’ is defaulted to during checkout please ensure that you are able to travel to our store in Somerset before proceeding. Any orders processed and subsequently requested to be cancelled due to an inability to collect will be refunded less the payment processing fees incurred by the card provider or Paypal.

Cancelling your order

• If you wish to cancel your order before it has left our warehouse you will be eligible for a refund.
• If your order has already been dispatched, please refer to our returns policy.