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Returns

Returns Policy

  • If you wish to return your order within 14 days of receipt of delivery, please contact us at sales@watermarque.co.uk. Or telephone 01278 661908. Only returns accompanied with a valid returns number will be accepted.
  • Products are to be returned in perfect condition and in original packaging to Watermarque Aquatic Superstore, Market Way, North Petherton, Somerset, TA6 6DF.
  • All products returned must be well packed to avoid damage, as we will not accept responsibility for goods returned in a non-resalable condition.
  • If you receive an item damaged in transit, please contact us at sales@watermarque.co.uk or Tel; 01278 661908 for a returns number, only returns accompanied with a valid returns number will be accepted.
  • Products that carry a manufacturer’s guarantee can be returned, if faulty, to us for exchange/refund during the warranty period. All products still in guarantee will be tested upon return. Please include your original Watermarque invoice number.
  • Returned items are processed as quickly as possible, please allow 7 – 10 days for us to process your returns and reply to you.
  • You are eligible to pay all postage costs on returning your items to Watermarque Aquatic Superstores.  Outbound postage on your original order will not be refunded.